Refund Policy

Thank you for shopping with M/S Platinum Care! We are committed to providing you with high-quality belts and wallets. If you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds

• Time Frame: Refund requests must be made within 7 days of the purchase date.
• Condition: Items must be unused, in their original condition, and with all original tags and packaging intact.
• Proof of Purchase: A receipt or proof of purchase is required to process any refunds.

2. How to Request a Refund

• Contact Us: To initiate a refund, please contact our customer service team at info@shopinplatinum.com with your order number and a brief description of the issue.
• Return Instructions: We will provide you with instructions on how to return the item. Please follow these instructions carefully to ensure your refund is processed smoothly.

3. Return Shipping

• Cost: Customers are responsible for return shipping costs, except in cases where the item received was defective or incorrect.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over ₹ 150 to ensure they are returned safely.

4. Refund Processing

• Inspection: Once we receive your returned item, it will be inspected to confirm its condition. This process typically takes 5-7 business days.
• Refund Method: Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your account after it has been processed.

5. Non-Refundable Items

Please note that the following items are non-refundable:

• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Customized or personalized items.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product.

7. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

• Email: info@shopinplatinum.com
• Phone: +91 9871191362
• Address: Wz-25 F/F Back Side Right Portion Southern Side Half Portion Nangli Jalib Janakpuri East Delhi – 110059.

We appreciate your business and are here to help ensure your satisfaction with every purchase. Thank you for choosing M/S Platinum Care!