Shipping Policy

Welcome to M/S Platinum Care! We strive to make your shopping experience as smooth as possible. Below, you’ll find details about our shipping policy for belts and wallets within India.

1. Processing Time

• Order Processing: Orders are processed within 1-2 business days. Orders placed after 3 PM or on weekends/holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with tracking information.

2. Shipping Methods and Rates

• Shipping Options: We offer standard and expedited shipping options across India. Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected.
• Shipping Costs:
  • Standard Shipping: Shipping fee on orders over amount.
  • Expedited Shipping: Available at an additional cost of amount. Delivery time is 1-2 business days.

3. Delivery Times

• Standard Shipping: Estimated delivery time is 5-7 business days.
• Expedited Shipping: Estimated delivery time is 1-2 business days.

Please note that delivery times are estimates and may vary due to factors like carrier delays or public holidays.

4. Tracking Your Order

• Tracking Information: Once your order has shipped, you will receive an email with tracking details. You can use this information to monitor the status of your delivery.

5. Address Accuracy

• Customer Responsibility: Ensure that all shipping details are accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• Address Changes: If you need to update your shipping address, please contact us immediately. Address changes can only be made if the order has not yet been processed.

6. Shipping Issues

• Lost or Stolen Packages: If your package is lost or stolen after being marked as delivered, please contact us right away. We will assist in filing a claim with the carrier, but we are not responsible for such issues once delivery is confirmed.
• Damaged Packages: For damaged packages, contact us within 48 hours of receipt. We may request photos of the damage and packaging to assist in resolving the issue.

7. Returns and Exchanges

• For details on returns and exchanges, please refer to our Refund Policy.

8. Contact Us

For any questions or support regarding shipping, please reach out to us:

• Email: info@shopinplatinum.com
• Phone: +91 9871191362
• Address: Wz-25 F/F Back Side Right Portion Southern Side Half Portion Nangli Jalib Janakpuri East Delhi – 110059.

Thank you for choosing M/S Platinum Care! We value your business and are here to help with any inquiries.